Samsung NZ / Customer Service
PHP (CodeIgniter, Joomla), Flex, MY-SQL
Duties and responsibilities:
CSP Intranet system (2011 – 2015)
Planning, developing and maintaining internal Intranet system and database.
Online quote / invoice management system that replaced MYOB
Part safety stock management and forecasting system
Customer service online portal for web and responsive mobile web.
Business analysing and reporting tools
Integrated data connection between local data and SAP data in HQ
Automated report for B2B service (2014.12 – 2015)
Analysing, planning and developed automated reporting system for OCL (2 degrees) and Brightpoint (Vodafone).
Service tracking web portal (2014 – 2015)
Analysing, planning, training and developed service tracking web service portal for Noel leeming (processing with Harvey Norman)
Improved work efficiency for admin staffs more than 15% by developing intranet system and groupware.
Provide real-time service update module for B2B dealers